Company Policies

Consultation fees must be paid 24 hours prior to the appointment and are non-refundable.

Design service fees are non refundable. If services are no longer needed, canceled or discontinued, a percentage of the payment made will remain credited to the client’s account for use in one calendar year.

A credit card is required to remain on file for each client for the duration of the project.

Payments made by J.Nicole Decor on client’s behalf must be reimbursed within 24 hours.

J.Nicole Decor maintains exclusive rights to its work. Any photos or images posted to social media referencing the design, must reference J.Nicole Decor as the designer.

J.Nicole Decor maintains exclusive rights to publish completed projects 24 hours prior to client’s publishing (social media and otherwise).

J.Nicole Decor services include an initial consultation, scope of total services (after signed agreement), service and design walkthrough and final install. J.Nicole designers do not claim to maintain daily communication. Frequent updates are shared following signed (via physical, electronic signature or confirmed text agreement) service agreement.

J.Nicole Decor’s services do not include communicating prior to each purchase. The agreed design plan authorizes J.Nicole Decor to make purchases on the client’s behalf. Single purchases over $5,000 warrant client’s approval.

The J. Nicole Decor team works between defined office hours of 9 am to 5 pm, Monday through Friday by appointment only. Working outside of these times are totally at the will of the management team.